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Course Code:AOM
Course Name:Advanced Office Management
Description:This course is designed to help participants perfect their interpersonal and behavioral skill to enable them excel in various positions in companies and industries such as Senior Office Manager, Administrator or Secretary and to ensure they stay in control and on top of every responsibilities. However, it aims to help office participants refresh and build on their skills in order to remain competent in their working roles.
This program covers:
Taking control of your work life
• Introduction
• Understanding and clarifying purpose, vision and mission
• External and internal customer service
• The secret to working smarter rather than harder
• Using high leverage activities to achieve more in less time
• Controlling, prioritizing and organizing your work
• Making a long term plan to create the best office in the company
• Streamlining your office systems
• Getting your paperwork under control
• Making your office user friendly and efficient
Essential administrative skill
• Harnessing the power of the mind through mind mapping techniques
• Right brain/left brain theory
• Managing larger projects to meet deadlines
• Planning skills using a Gannt chart to chart work progress
• Problem solving techniques
• Becoming more proactive
• Decision making tools
• Managing meetings effectively
• Keeping minutes of a meeting
• Working with more than one manager
Vital communication skill
• Common communication mistakes
• Different styles of communication
• Communicating with confidence
• Learning to be more assertive
• Win-win conflict resolution
• The most effective way to say no
• Understanding and using body language
• Understanding gender differences in communication
• Overcome biases and discomfort associated with exercising power
• Understanding different personality types and how to deal with them
• How to create an effective working relationship with any kind of boss
Developing as a professional
• Listening skills- seeking to understand before being understood
• The number one reason we don’t listen well
• Creating a professional image
• Leadership skills
• Knowing and accepting yourself as a leader
• Making things happen from anywhere in the organization
• How to make presentations with confidence and power
• Overcoming the fear of public speaking
• Learn the essentials of planning a presentation
• How to hold the attention of a group
• Painless methods for giving corrective feedback
• Best practices for delivering positive feedback
Self-empowerment and Self-management
• Understanding the main causes of stress
• How to build self-confidence and strength the ability to respond to difficult situations
• How to relax and refresh the mind and body
• The signs,symptoms,causes and triggers to stress
• Why stress is a powerful messenger
• How to break the vicious cycle of stressful thinking
• The essential skills of emotional intelligence
• Using emotional intelligence at work
• Transforming fear and negativity and reactiveness
• Becoming a more proactive, responsible and self-aware person
• Continuing professional development
• Managing the organizations Assets

• Interpersonal skill
• Time management skill
• Planning and organizational skill
• Critical thinking skill
Start Date:01/30/2023
Duration:4 days
Cost of Training:₦120,000.00